Privacy Policy

Last updated: March 5, 2026

This Privacy Policy explains how PictoFlux ("PictoFlux", "we", "our", or "us") collects, uses, and shares information when you access or use pictoflux.com and related services (the "Service").

1. Scope

This Policy applies to information processed through the Service, including account creation, image generation, support requests, payments, and analytics.

2. Information We Collect

We may collect:

  1. Account Information: name, email, profile image, authentication identifiers, language and account preferences.
  2. Usage Information: prompts, style selections, generated outputs, feature usage, session events, timestamps, IP address, browser/device data, and anti-abuse signals.
  3. Transaction Information: subscription and payment status, plan identifiers, credit usage, and billing metadata (processed via payment providers).
  4. Support Information: information you provide when contacting support.
  5. Cookies and Local Storage Data: essential session data and preference data (for example, content visibility settings for non-logged-in users).

3. How We Use Information

We use information to:

  1. Provide, operate, and secure the Service.
  2. Authenticate users and manage accounts.
  3. Process image generation requests and deliver outputs.
  4. Prevent abuse, fraud, and policy violations.
  5. Process subscriptions, credits, and related records.
  6. Improve product quality, reliability, and user experience.
  7. Communicate service notices, updates, and support responses.
  8. Comply with legal obligations and enforce our Terms and Content Policy.

4. Legal Bases (Where Applicable)

Depending on your location, we process personal data based on one or more legal grounds, including contract performance, legitimate interests, consent, and legal compliance.

5. Content Safety and Age-Restricted Content

The Service may involve age-restricted content (18+) and NSFW themes. We may provide content safety settings and filtering behavior, and we may process related information to enforce our Terms and Content Policy. These controls are not guaranteed to identify all sensitive content. You are responsible for reviewing outputs before use, sharing, or publication.

6. Model Providers and Output Handling

Some models may be provided by official providers, third-party providers, or open-source communities. Moderation coverage may differ across providers, including for age-restricted content (18+) / NSFW scenarios. We do not guarantee content safety for every generated output.

7. Sharing of Information

We may share information:

  1. With service providers (e.g., hosting, analytics, payment processing, authentication, security, and model providers) under appropriate contractual controls.
  2. With authorities or other parties when required by law, legal process, or to protect rights, safety, and security.
  3. In connection with a merger, acquisition, restructuring, or asset transfer.

We do not sell personal data for direct monetary consideration.

8. Data Retention

We retain information for as long as reasonably necessary for service operation, account management, legal compliance, dispute resolution, and enforcement. Retention periods may vary by data type and legal requirement.

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use reasonable safeguards for cross-border transfers.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain personal data, and to object to certain processing. You may also manage account settings and some browser/device privacy controls. To exercise rights, contact us at support@pictoflux.com.

11. Children and COPPA

The Service is not directed to children under 13, and you must meet the minimum legal age in your jurisdiction to use the Service.

For U.S. users, we do not knowingly collect personal information from children under 13 in a manner prohibited by the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected such information without required authorization, we will take reasonable steps to delete it.

12. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Policy from time to time. We will post the updated version and update the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the updated Policy.

14. Contact

If you have questions about this Privacy Policy, contact: support@pictoflux.com.

Privacy Policy | PictoFlux AI